Customers Area

Frequently Asked Questions

General Services
What are the accepted methods of payment?
Currently, the only available payment methods are through TPV (Visa, MasterCard, American Express), but in the near future we hope to add other methods of payment.
Who can I contact if I have any questions or need status information?
If you wish to contact the team of DEKRA Testing and Certification, we recommend you to contact us by completing the form "Customer Support", once you are logged into our Online Store. You can find a direct access at the head of this page. If you need status information, please enter "Order Number" in the field.